Catenary

Catenary is an AI software solution which enables companies to provide their customers with fast, reliable, and intelligent access to their documentation through a conversational interface.
Catenary is particularly suited for technical and regulatory contexts where information accuracy is crucial.

Examples: Customer Care, Technical Support, Smart-Wiki

Vedi la nostra pagina in italiano

Come useranno Catenary i tuoi clienti?

#1

Accessing their personal area, users can review previous conversations and start new ones.

#2

Each question asked by the user is validated and optimized for source research. Keep in mind that Catenary does not respond to irrelevant questions, such as requests for jokes or inquiries unrelated to your business.

#3

Catenary will browse through your documentation to find and process information that is relevant to the user’s query.

#4

The retrieved texts are then filtered and validated using generative AI algorithms, resulting in a shortlist of impactful sources.

#5

Finally, the answer is compiled using only the information contained in these sources. Both the reasoning and the sources used are available for the user to read and explore.

If the retrieved sources do not contain enough information to answer, Catenary suggests new related possible questions to the user.

Catenary never gives an answer that uses information outside the documentation you have provided.

Use Cases

A virtual assistant capable of first-level support, Athen.AI provides civil engineers with accurate and timely responses to technical queries on the use of the MIDAS software suite (supplied by CSPFea)

REQUEST A DEMO

How difficult is it to set up a Catenary assistant for your customers?

It can’t get any easier than this!

You only need to provide Catenary with a list of documents in Word, PDF, or Excel format (for the FAQs). These must contain all the information that Catenary needs to answer your clients’ queries.

Catenary will study the documents just like you or any scholar would - cataloging, interpreting, and creating connections between sources and more.

At the end of its training process, Catenary will be ready to answer your clients’ questions using exclusively the information you have provided.

Why choose Catenary instead of one of the thousands of other AI solutions on the market?

Innovative

Catenary is an innovative solution designed for technical and regulatory domains where accuracy is essential.

Trustworthy

Catenary uses generative AI only as a tool to process information, not as a knowledge source, thereby minimizing system errors and hallucinations.

Sustainable

Catenary is economically sustainable even with high traffic volumes.

Flexible

Catenary can be deployed both in the cloud and on-premises, thanks to its proprietary distributed computing technology.

Request a Demo

Request a demo to try out Catenary on your engineering problem.

It’s pretty simple - just send in the texts or documents you give to a young engineer on probation in your office to study, and let Catenary do the rest!